Frequently Asked Questions

Your healthcare partner in Australia. Gain insights into our services and how we can assist you.

Doctor’s availability schedule

Monday-Friday 8.30am-5.30pm

Dr Aparna Pilla

Saturday 9.00am-2.00pm

Dr Dikshata Rangarajan
Dr Sally Tossoun

Standard Fees

Standard consultation – $80.00
Extended Consultation – $110.00
Prolonged Consultation – $150.00

Bulk Billing Policy

We bulk bill for:

Children UNDER the age of 16 years
Hold a current Health Care Card
Hold a current Pension Card

Please note payment is required at the time of consultation.
Please note that we DO NOT issue accounts.
Payments can be made by credit card, EFTPOS or cash.
We DO NOT accept cheques.

Workers Compensation Claims

This practice does not send invoices to third parties or insurance companies for payment. All workers or third party compensation consults MUST be paid for on the day of the consultation

Pathology Test Results

Will not be divulged over the phone you are advised to make an appointment.

Prescriptions

You will need an appointment for a prescription.

Child Immunisations

Please advise staff that you require a vaccination so that we can ensure we have the relevant vaccine in stock.

Medical Certificates

You will need an appointment to receive a medical certificate.

Care Plans or GP Management Plans

This will involved ongoing appointments and monitoring by your GP.

Health Assessments

75yr+ Health Assessments
These are annual health assessments and are Bulk Billed.

45yr – 49yr Health Assessment
One full assessment is offered during this period and is bulk billed.

Chronic Disease Management

Usually part of a care plan. Monitoring and education is provided by the practice nurses, followed by an appointment with your GP.

Asthma Clinics

These are run on a regular basis, please specify that an asthma assessment is required when booking your appointment.

Cervical Smears

Please inform staff that you will require this procedure when booking an appointment to ensure time and other factors are taken into account.

Specialist Referrals

you will need an appointment with your GP.

Recalls & Reminders

Three attempts will be made to contact you if necessary, please ensure your contact details with us are up to date.

Calls to Doctors

We are unable to put calls through to Doctors but the Practice Nurse can assist you and will have your query assessed by your doctor.

Preferred Doctor

Please request your preferred doctor at the time of making your appointment.

Allergy Testing

We test for 22 common allergens in a test which is performed by the Practice Nurse and reviewed by your doctor. This takes 15 to 20 minutes – You will need to book an appointment with your GP before we can book for allergy testing.

Skin Cancer Checks

Doctors carry out skin checks and are able to remove any suspect lesions at a follow up consultation.

Cancellation Policy

Please inform us 2 hours prior to your appointment of any cancellation. Continued non attendance will result in a non attendance fee.

Walk In Appointments

Walk in appointments are welcome but scheduled appointments will take priority.

Emergencies

These are assessed on a triage system.

Translating Services

If a translator is needed please inform staff when making your appointment.

Patient Feedback

We value patient feedback as it helps us to ensure we are providing the best possible service.

Frequently Asked Questions

Learn more about our services

Bulk Billing